Tips for Being Successful in Self-Directed Services

Phone: 1.866.252.6871 | Fax: 1.888.272.2236
Website: fello.org/selfdirectedservices

• Provide signed FMCS enrollment documents to your assigned Enrollment Coordinator in a timely manner
• Ensure staff have current CPR and First Aid certifications with in-person/hybrid training that meet DDA requirements
• Familiarize yourself with the new hire packet by watching the Employee Onboarding Success video
• Submit new hire packets for staff to SDSNewHirePackets@fello.org (for efficient processing, please submit one completed packet per email)
• Staff should complete their background check link promptly
• Follow up in a timely manner with any new hire packet edits requested by our Employee Onboarding Team
• Staff should not start providing services without receiving an employee clearance verification form from our employee onboarding team
• Work closely with your Coordinator of Community Services (CCS) to develop a budget that aligns with the services DDA has approved in your PCP
• Read the Employer Handbook
• Familiarize yourself with our system, FMS Engine (FMSE), by watching FMSE Training Videos via our website
• Learn more about Zendesk, our customer service ticketing system
• To update employees’ information, including address changes, service codes, and pay rates (in alignment with the budget) please submit an Employee Change Form
• Track your budget in FMS Engine via the Participant Dashboard module in FMSE
• When corresponding with the FMCS, it is best practice to include your CCS and Support Broker (when applicable)
• For staff that will receive mileage reimbursement, ensure current Driver’s License and Auto Insurance are submitted to SDSMileage@fello.org