The sister of a person we support was scrolling through her community Facebook page when a post stopped her in her tracks. A neighbor had recently been at the Edgewater Library and witnessed something incredibly moving.  

The neighbor wrote about watching a Direct Support Professional (DSP) support a person with a disability through a difficult moment. In her words, the DSP handled the situation “with love, care, and so much patience,” and she wanted the family to know just how lucky they were to have her.  

She knew right away who her neighbor had written about. It was about her own sister, who receives services at Fello. 

As she read through all the positive comments on the post, she chimed in and proudly said it was her own sister, and that the DSP they were talking about worked for Fello. 

Jasmine, the DSP at the Edgewater Library that day, didn’t know she was being watched. She wasn’t performing for an audience. She was simply doing what she does every single day: showing up with patience, dignity, and genuine care for someone who needed it in that moment.  

And a complete stranger noticed. They noticed and were so moved that they felt compelled to stop, pay attention, and say something about it publicly, even though they didn’t know the DSP, the person receiving support, or the organization they were part of. 

Of course, we can’t say we’re surprised. We have nearly 450 DSPs on our team, and this story could have been about any one of them. This is the standard, not the exception. It’s what happens in libraries, grocery stores, doctors’ offices, and people’s homes across our community every single day, usually with no one watching at all. 

It’s exciting when someone gets to catch a glimpse of the moments of support we get to witness every day. And it’s a reminder that what may feel ordinary to us can look extraordinary from the outside. 

To every DSP on our team: Thank you.  

Thank you for the patience you show in hard moments, the compassion you bring when no one is watching, and the quiet, consistent support that makes such a difference in the lives of the people we support and their families.  

You may not always hear it from a stranger on Facebook, but please hear it from us: We see you, we know the value of your work, and we are so proud of the way you show up again and again, even when no one is watching. 

Happy DSP Recognition Week.

“What would you like to do today?” 

It’s one of the most empowering questions a Direct Support Professional (DSP) can ask the person they support. It does more than plan the day—it gives that person the opportunity to take the lead. 

For Tyrice, that question gets to the heart of being a DSP. 

Open communication is essential in Tyrice’s work. She brings compassion to every interaction, valuing it as much as any technical skill. That dedication recently earned her an Excellence in Direct Support Award from the Maryland Association of Community Services (MACS). 

And while the recognition means a lot to Tyrice, what truly motivates her is the opportunity to advocate for others and make a difference in their lives. 

Passion & Profession 

Born and raised in Maryland, Tyrice is a proud mother of five and grandmother of twelve. With a family that large, connecting with people comes naturally—and she brings that warmth to her work every day. 

Before becoming a DSP, Tyrice spent years working in nursing homes and assisted living facilities. She found meaning in supporting others and discovered that advocacy was an important part of the work she wanted to do. Becoming a DSP let her build a career empowering people to live on their own terms. 

“I want the people I work with to know I’m their advocate and have their interests and needs in mind,” said Tyrice. “It’s important to me that they truly feel that support.” 

Over time, what began as a career transition grew into work Tyrice truly cares about—one that reflects her compassion and commitment to others. Being a DSP isn’t just Tyrice’s job; it’s a way for her to live her values every day. 

The Right Fit 

Tyrice first heard about Fello from a friend. After learning about our mission and values, she knew it was the right place for her to grow as a DSP. Two years later, she’s proud to be part of what she believes is something special. 

“Fello truly respects the autonomy of the people we support,” said Tyrice. “We encourage people to make their own decisions—not every organization does that. Fello’s emphasis on personal choice really sets us apart.” 

Though still relatively new to the team, Tyrice feels a strong sense of belonging. She credits Fello’s supportive environment with helping her do her best work. Just as she’s there for those she supports, her colleagues are there for her, too. 

“I’ve made instant connections here. It feels like I’ve known my colleagues for years, even if we’ve only just met. That’s the kind of culture Fello has,” said Tyrice. 

Tyrice also values the in-depth training Fello provides, which gives DSPs the confidence and skills to empower people in the community. She believes comprehensive training equips DSPs to support people in living with dignity and making their own choices. 

That know-how shows up every day in the patience Tyrice brings, the encouragement she offers, and the consistency that assures people they can count on her. 

Connection That Lasts All Day 

For Tyrice, the best part of her work is how each day begins. 

“I love arriving to pick up Patricia and seeing her greet me with a big smile and genuine excitement,” said Tyrice. “I can’t help but smile, too.” 

That first interaction reminds Tyrice of the connection she and Patricia share and the impact they have on each other’s lives. It also sets the tone for the day, which she shapes around Patricia’s interests. 

No two days are the same. Some are spent exploring the community or discovering new shops. Others might include a trip to the mall or a quiet afternoon at the library—a favorite for both. 

Tyrice knows flexibility is key to letting Patricia guide the day. It always comes back to the same question: “What would you like to do today?” 

“One day, Patricia asked if we could sit down together at a nice restaurant, something we hadn’t done before,” recalled Tyrice. “She wanted to give it a try. Now, it’s become one of her favorite things, and we do it often. You only discover those possibilities when you take the time to ask.” 

Whether the day brings something new or a familiar favorite, what matters most to Tyrice is that Patricia is in control. When she’s leading the way, every day feels like a success. 

The Essence of Advocacy 

A DSP’s role is to empower the person they support to make choices and lead their own life. Encouragement matters, and Tyrice knows that kind words can build confidence. 

“It’s about how you speak and your tone,” Tyrice said. “You’re not forcing anyone. You pay attention to how they’re feeling and let them take the lead.” 

The result is someone ready to participate in the community—confident they have support as they decide where to go and what to do. 

Tyrice believes anyone who wants to make a difference and help others belong has what it takes to be a DSP. While every DSP brings their own approach, she points to a few essentials that help people grow and build independence. 

“Success in this field takes patience, empathy, and a commitment to honoring each person’s unique preferences,” said Tyrice. “But above all, it’s about your perspective. It’s not just a job—it’s an opportunity to be there for others.” 

That mindset is what makes DSP work so meaningful—and what makes Tyrice a strong advocate. By showing up every day and giving the person she supports the space and support to discover their own potential, Tyrice helps Patricia create a life where she makes her own choices, participates in her community, and truly belongs.

Direct Support Professionals (DSPs) partner with people with disabilities to support their independence, honor their choices, and encourage community participation. It’s rewarding work for anyone who believes in the potential of others. 

That purpose takes on new meaning when the person you support is someone you know and love. 

For the past five years, Tammy has worked as the DSP for her brother-in-law, Jack. In that time, she has become his advocate, supporter, and friend, showing up each day to help him live life on his own terms. 

Family ties aren’t the only thing that guides Tammy’s work. She believes everyone deserves the opportunity to live the life they choose. It’s a value shaped by her own background, experiences, and character. 

Early Inspiration  

Tammy credits her grandmother, a career lawyer who retired as a federal judge, as her greatest influence. Her grandmother was one of only two women in a law school class of more than 200 graduates. She was a trailblazer who forged her own path, broke barriers, and showed others what women were truly capable of achieving in her time. 

“My grandmother taught me lessons that have stayed with me throughout my life,” said Tammy. “She instilled in me the importance of knowing my rights as a citizen, speaking up for myself, and understanding when to take a stand.” 

Alongside her public service, Tammy’s grandmother was committed to making a difference in Anne Arundel County, especially through advancing adult literacy. She believed that the ability to read was the foundation of self-advocacy and independence. 

Inspired by her grandmother’s example, Tammy had the confidence and motivation to chart her own course. Her grandmother showed her what it meant to live an impactful life—an influence that shaped not just Tammy’s values, but her career. 

Finding Her Way Back 

Tammy began her career as a DSP in the early 2000s, providing one-to-one support to a young woman for nearly five years. The work was meaningful, but disability services looked much different then. 

“Things weren’t quite like they are today,” Tammy recalled. “Back then, DSPs didn’t receive much appreciation or support. Nearly twenty-five years later, it’s a much more empowering experience.” 

After that first chapter as a DSP, Tammy transitioned into dementia care, using her Certified Nursing Assistant (CNA) credentials to support people entering a new phase of life.  

In 2021, Jack’s mother reached out to ask if Tammy would consider returning as a DSP to support Jack as he came of age and entered adulthood. Tammy was hesitant at first. But after interviewing with Fello, she immediately noticed how much had changed. 

“It was clear the field had evolved a great deal over the last two decades,” said Tammy. “DSPs now have much more support and stronger policies to ensure the best possible outcomes for people with disabilities.” 

Ultimately, what mattered most to Tammy was the opportunity to support a family member she knew was full of potential and ready to live the life he wanted for himself. It was a chance to make a lasting, positive impact on Jack’s life, and one she knew she had to take. 

Everyday Empowerment 

After five years with Fello, Tammy says supporting Jack to live his best life is one of the most meaningful parts of her work.  

Tammy and Jack have a routine built around his interests. They often spend time at Annapolis Mall, visiting the fountain, stopping by Paws at the Mall to spend time with the animals, or strolling through the food court. Whenever Fello at The Mall hosts an event, you can count on them to be there.  

Jack is a big fan of live music, especially calypso and reggae—anything with a good beat. They often attend local concerts, but you might also find Jack at the library, enjoying a quiet afternoon. His choice depends on how he feels.  

Jack also understands that adulthood is about more than leisure. Shopping for groceries is one responsibility he’s happy to take on himself.  

“Jack knows the process,” said Tammy. “We go to the grocery store, and he’s the one deciding what’s for lunch. It could be tuna salad or egg salad, depending on his mood. He pays and completes the transaction. He’s in charge the entire time.”  

Tammy sees herself as a supportive partner in these moments, giving Jack the space not only to make his own decisions, but to follow through with them. She’s there when Jack needs her, but only when he decides he does. That’s what independence looks like. 

The Why Behind the Work 

Jack’s room is decorated with motivational quotes that remind him he’s in charge of his life—able to make his own decisions and achieve his own goals. 

His favorite one says, “Don’t diss my ability.” The playful phrase always makes Jack laugh, but it also serves as a powerful reminder that he can accomplish anything that matters to him. 

What makes these quotes especially meaningful is that most of them come from Tammy, a reflection of a relationship rooted in empowerment, encouragement, and mutual support. 

For Tammy, being a DSP is more than wanting to help. It’s about building genuine trust with the people you support. That trust can take days or even years to develop, but its foundation is always the same: showing up consistently, prepared, and ready to advocate. 

The work is about supporting people with disabilities to make their own choices and live the lives they want. Tammy believes it’s not just the right thing to do—it’s a fundamental human right. 

“I’ve always worked jobs where I served one facet of the community or another, and to me, working to improve the human condition and experience is everything,” said Tammy. “That’s what a DSP does every day.” 

Tammy’s story is a reminder of what’s possible when a DSP brings not just skill, but genuine belief in the person they support. It’s a partnership that changes Jack’s life every day and, in its own way, moves the entire community closer to inclusion.

On September 9, Fello hosted Celebration Impact, an event honoring our employees, the people we support, and community leaders who are building a more inclusive Maryland. 

This year, we recognized five people setting new standards and showing what advocacy and self-advocacy can achieve. Their accomplishments advance Fello’s mission and reflect their character and values. 

“Each honoree reminds us that meaningful change happens when people choose to step forward and lead,” said Jonathon Rondeau, President & CEO of Fello. “They’ve made a lasting impact in their own way, and together, they reflect the power of those who believe in what’s possible. We’re grateful for their leadership, commitment, and the difference they make every day.” 

We’re proud to introduce the people whose efforts and inspiration set them apart in our community.

Leadership in Direct Service: Lebrone Scott

The Julie Gallagher Leadership in Direct Service Award recognizes Direct Support Professionals (DSPs) who go above and beyond to understand each person and provide exceptional support. 

Lebrone collaborates with the people he supports to help them achieve their goals, develop meaningful routines, and access opportunities to participate in their communities. He builds and maintains strong relationships with families and consistently demonstrates professionalism and grace. Lebrone’s dedication and person-centered approach exemplify what it means to support with patience and heart.

Leadership in Administration & Management: Sara Pease 

The Leadership in Administration & Management Award recognizes leaders whose vision strengthens Fello as an organization and expands opportunities for the people we support. 

Over the past year, Sara has worked tirelessly to connect with and support families of children with disabilities across Maryland. Her leadership has been vital to the ongoing success of Fello at The Mall, where she has led initiatives, organized events, and fostered empowering relationships. Sara’s innovative approach is now a model for outreach in other communities and continues to expand the impact of our programs. 

Outstanding Personal Achievement Award 

The Outstanding Personal Achievement Award recognizes people supported by Fello who have shown what’s possible through independence, determination, and self-direction. 

Self-Direction: Jennifer Linder 

Since 2017, Jennifer has self-directed her services while living independently in her own home. She has recruited and managed her own team from within her community, ensuring that her employees are supported. Jennifer’s commitment to self-direction and to her team demonstrates the positive impact of empowering people to take charge of their own lives. 

Fello Services: Keith Williams 

Keith has worked at Live! Casino & Hotel for over nine years, earning a reputation as the go-to person among his colleagues. He lives independently with minimal support, managing his home and daily responsibilities while making time for what matters most to him. Keith has built a life that reflects his goals and interests, including working on his driver’s license and going on a cruise to Bermuda, while continually pursuing new opportunities and embracing new challenges. 

Impact Through Leadership Award: Michele Tharp 

The Impact Through Leadership Award honors those whose leadership and service have made a lasting difference for Fello and the people we support. 

Michele has served on Fello’s Board of Directors since 2012, guiding our organization through growth, leadership transitions, and a major rebrand. She has championed community development, mentored her fellow board members, and fostered strong leadership across the organization. As Board Chair, her vision and dedication have shaped Fello’s direction and left an enduring legacy. 

We thank each honoree for all they do and for the example they set. We look forward to continuing our partnership as we work together to empower more people and move closer to our vision of a Maryland where everyone belongs, lives fully, and has the opportunity to exercise choice in leading their own lives.

You can view photos of the winners and guests here.

At Fello, we believe everyone deserves the opportunity to live the life they choose. That includes people having the freedom to explore and express every part of who they are, including their gender identity and sexual orientation. 

For people with disabilities who also identify as LGBTQIA+ (lesbian, gay, bisexual, transgender, queer or questioning, intersex, asexual, and more), finding spaces where they feel safe, understood, and supported can be challenging. 

Fello’s Behavioral Health team helps create those spaces, offering person-centered support that meets each person where they are. By building a foundation of acceptance and understanding, we make conversations about gender and sexuality possible—empowering people with disabilities to feel comfortable with themselves and within their community. 

A Safe Space for Reflection 

Talking about gender identity and sexuality can feel uncomfortable for anyone. For people with disabilities, that challenge is often even greater—shaped by experiences where these conversations were discouraged, dismissed, or ignored. 

That silence can leave questions unanswered and feelings unexplored, making it difficult for people to find the language, confidence, or support they need to be themselves. 

Fello’s Behavioral Health team creates opportunities for exploration and expression. Our clinicians create a welcoming, judgment-free space where each person sets the pace—considering, naming, and affirming who they are in ways that feel right to them. 

Sometimes, that means simply hearing that it’s okay to ask questions or say out loud what they have always known about themselves. 

“One person we’ve supported had never felt safe exploring same-sex relationships, even though their counselor could sense there was a genuine curiosity there,” said Elisabeth Turner, LCSW-C, Director of Behavioral Health at Fello. “When their counselor gently introduced the idea, they felt validated to explore that part of themselves for the first time. Now, they’re excited to continue their journey with a greater sense of freedom.” 

That’s the heart of person-centered support: helping people make choices that reflect who they are. 

The Role of a Support Network 

Exploring gender and sexuality is a deeply personal experience. Having trusted, informed support can make a meaningful difference—providing the encouragement and sense of safety people need to better understand and express who they are. 

Family members and Direct Support Professionals (DSPs) have an important role in helping people with disabilities feel comfortable being themselves. That support starts with listening, keeping an open mind, and creating space for honest conversations. 

“People with disabilities often have people in their lives who hold harmful assumptions,” said Turner. “Sometimes, people mistakenly think that exploring or affirming one’s identity is a symptom of disability. Other times, it’s about generational or cultural biases. For everyone in a person’s circle, challenging those ideas is essential to supporting genuine self-expression and affirming LGBTQIA+ identities.” 

Gender identity and sexual orientation aren’t symptoms or phases—they’re part of who a person is. When people feel safe exploring and expressing their identity, they’re better able to build confidence, understanding, and meaningful connections with others. 

Fello’s Behavioral Health team partners with families and DSPs to educate, break down misconceptions, and help people find the confidence to share why their identity matters with those closest to them. 

“One of our counselors worked with a person who was determined to help their DSPs understand their identity and why it mattered to them,” said Turner. “Through collaboration, they developed the skills to advocate for themselves and their needs. Ultimately, they were able to tell their support team, ‘This is who I am, and this is how you can support me,’ finding their voice and asserting their identity to live life on their own terms.” 

Inclusion Takes Everyone 

Belonging grows when people feel safe to express who they are and know they will be met with respect, understanding, and support. 

“When we listen without judgment and resist making assumptions about someone’s identity or preferences, we create the conditions for people to be themselves and feel proud to do so,” said Turner. “Being an ally means helping people feel seen, respected, and like they belong. It’s about standing up for inclusion, celebrating people’s authentic selves, and making sure everyone knows they are valued for who they are.” 

Inclusion means feeling safe enough to show up as you are—and trusting that your community will meet you there. That’s a responsibility we all share. 

Supporting people with disabilities who are LGBTQIA+ or questioning involves creating spaces where they’re not just accepted, but celebrated for who they are. When we build communities that embrace every person’s unique identity, we move toward real belonging and pride.